Great service team and recently I have dealt with the Sales team, finding them to be equally as good. Always ready to help over the phone, and when I have needed on-site assistance they have been out very quickly.”
The whole Department has been so supportive this year, the University has had a really challenging year and have required the help of the Service team, Sales team and Admin team. On every occasion we have always had a great service and I have only had positive experiences to date. Thank you so much from The Estates Department at the University Of Warwick. I look forward to another year of dealing with your company.
KUP gives us the peace of mind we need, knowing that we’re protected and that professionals are on hand to ensure everything always goes smoothly.
The service I get is second to none. You have been supplying me with UPS and generators for over ten years and never once have you let me down.
Good product, good service, knowledgeable engineers.
Excellent service and support, thorough professional engineers with great knowledge.
KUP always delivers a first rate service.
We have been using UPS for a number of years and they have always provided an excellent service. Our preventative maintenance schedule is non intrusive and has proved to be working, as we had a major power outage today.
Excellent service. KUP were able to help me at very short notice.
The Trust has been a UPS Customer for a number years. The UPS just sits in the corner of the data centre and does the job. Any minor power interruptions have been handled without an issue. Service, Support and preventative maintenance have always been handled in a professional manner with the engineer’s being knowledgeable and friendly.
We recently checked the uptime on one of our firewalls and it had almost 4 years, and this would have been the date your engineers turned the power off to install our PowerWAVE UPS. We have been very impressed over the years with the punctuality of the support and preventative visit engineers. It was also nice to have one of the engineers come and do some testing who originally installed the UPS, shows it is a good company to work for.
Very good service and the engineers are very knowledgeable
Excellent customer service by KUP for a short notice UPS replacement
I’ve found KUP very easy to deal with for sales, maintenance and any repairs required
The KUP units are not only great value for money but reliable and user friendly. The service staff employed are professional and knowledgeable
Good communication flow, technical back up and after service, and product knowledge
Professional communications, responsive, flexible, and arranged for the installation around our tight timescales. Nothing to complain about – nice company to work with. Thanks.
Reliable hardware, helpful staff, good all-round company.
Excellent onsite engineers, replacing batteries on a Saturday morning.
Good service, knowledgeable and helpful staff, competitive quotations.
The machine we purchased works very well and the sales team on the phone was very helpful and helped us to decide.
Excellent service, communications and delivery of product.
Good service and understanding the requirements for safe systems of work.
Prompt service and engineers are very polite and explain everything.
Service engineer works with customer needs as they appreciate the sensitivity and the importance of the analysers that these UPS machines back-up.
Good customer service from the planning team and the engineer which services our site.
The process was very straightforward and all communications were clear and friendly.
Great friendly service, always at hand for support and advice on our systems in place.
The service from all areas of on site servicing and the administration is second to none.
I have worked alongside KUP for our power requirements for many years. There is nothing I could say negative about my experiences. Even down to turning around a PowerWAVE unit over Christmas due to melt down with our old machine. I would not recommend 5 stars I would recommend 6.
I believe your main strength to be when a problem occurs I can very happily share the problem with your company will the full knowledge of knowing the job will be done. Correct first time every time. It’s a confidence thing.
Reducing our carbon emissions is an ongoing commitment for the council… The new PowerWAVE 9000DPA UPS system was able to deliver a 37-tonne reduction.
KUP’s team presented its latest product development to us, the PowerWAVE 9500DPA, and thankfully it answered all of our needs. Its ability to support a load of 400 kVA within a single frame, whilst still offering N+1 redundancy, was a big advantage over competitors’ products.
The service and installation was outstanding.
Excellent service, well trained engineers, good product and design.
Every aspect of contact with UPS has been great. From quoting to install and support.
Great service, friendly team who are always helpful. Our service was done on time and with very clear reports.
A fantastic company, the engineers are very good and care about the job. The office staff are amazing.
We have used KUP for a considerable time to maintain a number of systems and always found KUP to be very competent.
Professional approach, good communications and experienced engineers
Customer service and relationships are excellent. Also the equipment I believe is the best in the market place
Due to the extremely well organised nature of your business. The efficiency of your service teams is something of which you should be particularly proud
Engineers were polite, courteous, on time, smart and efficient
Great service from start to finish, kept up to date every step of the way. 1st time using UPS for whole Ups system, quick delivery, great commissioning team. Thank you to the UPS team.!!
Fast and efficient engineers visited site when I was extremely busy, they needed minimum help from me and just got on and did the job.
Cost effective, clear communication and swift delivery.
Clear and concise pricing with good communications regarding the contract and servicing dates.
I recommend KUP due to the efficient way that office personnel deal with phone calls and emails, and how friendly the engineer was.
Excellent tech knowledge, professional people, solid product.”
Engineer was informative and friendly, instant job sheets provided. Great overall customer service and quick turnaround.
Extremely helpful and attentive staff. All contact I’ve had has been dealt with in a swift and polite manner.
Always good service. Helpful and knowledgeable staff on the phone, and speedy response. Thank you.
Our original hardware was bought and installed by yourselves. Purchasing a maintenance contract was no problem, and the maintenance visit was easy and simple.
They gave me regular updates on the installation, offered three levels of service contract, and sorted out problems quickly.
Excellent communication and updates, very proficient and professional workforce a company to rely on.
Excellent customer care and communication at every stage of the project.
Always able to provide support when needed. All services are on time and never cancelled.